NavWell Pathways to Wellbeing

NavWell: Pathways to Wellbeing is a new solution developed by LOHF that works to improve children’s behavioral health by connecting primary care providers with behavioral health providers in a secure, online system.

Our mission is to improve children’s behavioral health and strengthen the capacity of healthcare providers in Lancaster County. NavWell supports both parts of our mission by supporting primary care providers to better screen, refer, and manage behavioral health care for children and their families.

LOHF began designing NavWell in 2015 after results from our Youth Behavioral and Mental Health Needs Assessment of Lancaster County confirmed a need for care coordination to improve delivery of children’s behavioral health services and resources between primary care and behavioral health for children and their families.

We have partnered with Advanced Metrics and coLAB to research and design NavWell as a solution to integrating primary care and behavioral health systems seamlessly so that children and families experiencing mental and behavioral health challenges can receive better care.


How NavWell Works

NavWell supports primary care providers (family doctors, pediatricians, and nurse practitioners) by offering a selection of validated, evidence-based screening tools to help identify mental and behavioral health needs for children and adolescents. These tools include PHQ-9 for depression screening, GAD-7 for anxiety, and many others.

NavWell scores the results of these screenings and guides the primary care provider in how to treat the patient, prescribe medication, or make a referral to a behavioral health provider. A behavioral health provider receives the referral, schedules an appointment with the child and family, confirms or adjusts a diagnosis, and connects with the primary care provider for ongoing care coordination.

By facilitating connections between electronic health records, NavWell is designed to integrate seamlessly into the existing systems by serving as a bridge between primary care and behavioral health. In this way, NavWell saves time, improves access, reduces error, and improves communication and coordination between providers.

In 2015-2016, LOHF researched and developed NavWell in collaboration with many partners across Lancaster County, Pennsylvania, and beyond. Also in 2016, we convened the NavWell Advisory Council of experts to guide its specific development towards launch of a pilot. In late 2016, LOHF began piloting NavWell with its first behavioral health provider (Community Services Group) and first primary care provider (College Avenue Family Medicine).

In 2017, NavWell pilots will continue and we invite primary care and behavioral health providers to join us in this exciting resource. The next phase of the NavWell pilot will focus on supporting school faculty to make referrals and coordinate care so that children, adolescents, and their families can experience improved mental and behavioral health.

LOHF is committed to our mission of improving children’s behavioral health and strengthening the capacity of healthcare professionals in Lancaster County. Therefore, LOHF provides NavWell as a grant to our community. To learn more about how you can participate, please contact us.